TCAPS Safe Start Plan
COVID-19 Procedures & Information
Procedures for COVID-19 Positive Cases
Please report your positive test result to your school attendance line or main office. Students and staff members who have tested positive for COVID-19 are to isolate for five days. Isolation may end after five days if the individual has been fever free for 24 hours and symptoms are improving.
Secondly, you can also report your positive case to the Grand Traverse County Health Department. This link also provides free testing locations. TCAPS also has home tests available for free at every building. To receive an at-home test, please contact your school front office.
For full information about isolation, precautions to follow when positive, and a calculator to better understand your isolation dates, see the CDC website.
Student/Staff Member Privacy and Confidentiality
Please remember that there are many reasons that students or staff members may not be at school or may return to school after being out. We must all do our part to avoid gossip and speculation to ensure that all students and staff members feel welcomed and supported, especially those who may be absent or who are returning to school after an absence.
Reminder About COVID-19 in the Community
Additionally, parents are asked to continue to reinforce with students the importance of the additional cleaning and safety procedures TCAPS has implemented this school year, including mask wearing and frequent hand washing/sanitizing, as each adds an additional layer of protection against the virus. Because there continues to be COVID-19 present in the community, parents should assume that at any time there could be a student or staff member in their school community who may be quarantining or self-isolating. Families should take all precautions deemed necessary on a daily basis.
Quick Links
Daily Student Health Screening Tool
Families are asked to screen each child daily prior to coming to school. This 
Daily Student Health Screening Tool can be used as a guide.
Understanding Absences & Quarantine
An easy to read guide on procedures for when a student is quarantined due to COVID-19.
Internet Access Support
Looking for internet access resources?
Request a Hotspot
For families who may have limited internet access, TCAPS has a limited number of Verizon Orbic Speed Hotspots or Sprint CoolPad Surf Hotspots that can be checked out during remote learning. The hotspots are only as good as the cell coverage provided in a given area.
Additional internet access resources available:
Student/Family Technology Assistance
TCAPS students and families experiencing technology issues with a district-issued Chromebook can request assistance in the following ways:
- Complete the
Technology Help Request Form (preferred method) - Email the help desk at tech-info@tcaps.net.
- Call the help desk at 231.933.3328.
View solutions to the most common Chromebook issues.
Staff Tech Assistance
How to Request Help
Staff needing technology support can ask for assistance in the following ways:
- Submit a support ticket via the TCAPS Support tile when logged into the TCAPS cloud.
- Email supportdesk@tcaps.net
- Call 231.933.3325
Accessing Email from Home
To access your email, go to: cloud.tcaps.net and enter your username and password to login. Click on the Gmail tile/button to access your email.
What if I don't know my password? - email supportdesk@tcaps.net or call 231.933.3325 for assistance.
Additional Information
The main point of access for new users would be to go to cloud.tcaps.net and use their username and password to log-in and then click on the Gmail tile/button.
